Questions

We are keen to work with retailers and online retailers.

If you would like to apply for a trade account, you can complete our online trade account form on the following link Maze Trade Account

Maze works with many commercial businesses from Landscapers, Interior Design to Corporate businesses.

We are happy to work in collaboration with commercial businesses, if you would like to apply for account click on the following link  Maze Commercial Account Application

The Maze outdoor living collection is available from a wide range of both online and physical retailers. 

Take a look at our find a retailer page to see some of our selected partners. 

We have samples available of our Rattan and Outdoor Fabric,  so you can see and feel the weave and fabrics first hand.

You can order up to 3 samples using our request form, which you can find here (Our samples are subject to availability)

If you'd like to see more benefits and details of our products, take a look at our Vimeo channel which has lots of helpful and informative video content too.

We’re confident in the quality of our products, therefore we’re please to be able to offer warranties of up to 7 years for our products. For further information on the warranties per range please refer to our Terms & Conditions upon opening a Trade Account or placing an order via our online Order Portal.

If you have a press or PR enquiry, you can contact our team at Little Red PR who'll be able to assist. 

You can email the team via [email protected]

Our showroom has been renovated recently and now open, though a number of our retail partners have their own showroom spaces where you can see Maze products. 

If you're looking for a particular item, we recommend giving the retailer a call first, to check they have the item you'd like to see, as with such a wide and varied range not all Maze items may be on display.

Maze furniture ranges are specifically designed for outdoor living. 

Each product description has relevant information on how to care for your purchase, along with the instructions provided with your purchase.

Our collections come with a variety of cushion types, ranging from showerproof cushions through to our outdoor fabric products, which can be left outdoors all year round.

You can find a helpful article detailing care of our fantastic all weather fabric collection here

We ask that our Trade partners raise issues with their designated Account Manager, when reporting the issue please include your order reference, the product in question, and details of the issue. We will then endeavour to respond within 48 hours.

If you are the customer of one of our valued retailers, please refer to the company that you have purchased from as they will be able to liaise with us on your behalf.

A printed copy of assembly instructions and the fixing kit required to build the furniture are supplied within the packaging, the fixing kit is typically attached to a red ribbon. Should the printed instructions be mislaid we have virtual copies stored on our Customer Sharepoint available to download.

We would advise the use of coasters and place mats, do not place hot dishes directly onto your furniture and ensure spillages are promptly cleaned away with a clean damp cloth.

No, aside from our wooden Martinique & Porto ranges, our items have aluminium framework which is rust-resistant, this is also covered with a powder-coating. Our fixing kits and Hanging Chairs are the only exception which due to the nature of the products must be made from steel for strength. Steel can sometimes rust, but in this instance simply clean with mild soapy water and a clean cloth, once dry a light coating of WD40 can help to repel water.

There is no need to be concerned, the weave material must be able to make slight adjustments to temperature, to ensure that in frost it does not snap and become brittle. This ensures then that the product is suitable to be kept outside all year round as advertised. This sagging is the weave adapting to changes in temperature and when acclimatised this will return to normal. This is a natural reaction within the weave and if this did not occur the item would not last.

If you email your Account Manager, they will be able to advise on availability of replacement glass and any costs involved. In the event where we are unable to supply replacement glass, we will happily supply the dimensions for you to take to a local glazier to assist you.